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Terms and Conditions
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When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We may require additional security details including faxed or e-mailed documentation and a landline number before goods are dispatched. We reserve the right to cancell a contract if this information is not sufficient.
Goods are not supplied on a trial basis.
All prices quoted are inclusive of VAT, unless otherwise stated.
Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order untill all items are in stock unless you agree to pay an additional shipping charge.
Prices and promotional offers are subject to change without notice. All are subject to availability.
Mastercard, Visa, Visa Electron, Switch, Solo, Delta, American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer. All the above payment card transactions are processed through paypal, customers do not require a paypal account to use our paypal service.
Your credit/debit card will be charged at the time of order in order to secure the goods.
Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.
Personal or business cheques may be express cleared for a £15 fee.
No property or title of the goods shall pass from Sound Light Ltd to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.
All products are covered by manufacturer´s warranty.
All shipments in transit from Sound Light Ltd are covered by carrier´s insurance.
A signature will be required at time of receipt and goods cannot be left without such signature.
Claims for non delivery, missing items or damage to goods in transit must be made as soon as possible.
Returns Policy
´Dead on arrival´ : Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Sound Light Ltd within 48 hours from receiving their goods. The faulty goods will then be collected (within the UK only) by Sound Light Ltd´s courier. Failed delivery due to customer (i.e customer not present or refused goods) which are returned to Sound Light Ltd are subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.
Acceptable orders which have been placed and cleared* by 2pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc). If an order has not cleared in time, Sound Light Ltd will contact the customer to inform them of any delay.
N.b Software is NONE refundable under any circumstances and will only be replaced for the same item upon safe return of the original purchase. Customers are responsible for the return costs of all goods purchased from Sound Light Ltd.
*Sound Light Ltd define ´cleared orders´ as orders that have cleared funds and security checks.
All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ´live´. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.
The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").
The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
A) If a consumer exercises his/her right to cancel a Contract, Sound Light Ltd shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:
A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
A2) the Goods are marked, damaged or not in the same condition in which they are sold.
The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items.
These terms and conditions do not affect your statutory rights.
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Privacy Policy
We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place. When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password.
We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .co.uk, .com, etc.), your browser type, the country and telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, and any search terms that you entered on our site.
We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Website, we consider the information you input as private. The information is kept on a secure server protected from outside parties.
We use the information only for the following purposes:
processing your orders;
for statistical purposes to improve the Website and its services to you;
to serve site content;
to serve the advertisements you see on our site;
to administer the Website; and
if you so designate, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. You may unsubscribe to our mailing list at any time by replying to a promotional e-mail with "unsubscribe" in the subject line or by sending an e-mail to our Customer Service Representatives notifying us that you no longer wish to receive promotional e-mail from us.
You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Website we shall do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you wish, we will send the prize to the address entered and notify you by email.
When you enter a contest or prize drawings, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time.
Disclaimer
Sound Light Ltd is fully committed to respecting your privacy and protecting any information you provide. We only use information you provide to process orders you may place with us, we will notify you of any important changes that are made to our terms of business. We never store,withhold,write down customer payment details nor do we pass on customer information to any third parties.
Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed to info@soundlightltd.com or may also be contacted directly at the following address:
Sound Light Ltd
Unit 12/4 Palatine Industrial Estate
Causeway Avenue
Warrington
Cheshire WA4 6QQ
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